Support Center
Dedicated assistance and troubleshooting for all your office supply needs
- 24/7 technical support
- Product troubleshooting guides
- Dedicated account manager assistance
Customer Support Channels
Multiple ways to get help with your office supply and procurement needs. Our support team is ready to assist you.
Phone Support
Speak directly with our support specialists for immediate assistance with your orders and inquiries.
- Monday-Friday: 8am-6pm EST
- Saturday: 9am-3pm EST
- Priority service for business accounts
Email Support
Send us your questions and receive a detailed response from our product specialists.
- 24-hour response guarantee
- Detailed product information
- Order tracking assistance
Self-Service Portal
Access your account portal to manage orders, track shipments, and handle returns with ease.
- 24/7 order tracking
- Simple return initiation
- Order history and invoices
Knowledge Base
Browse our comprehensive documentation for product specifications, guides, and FAQs.
- Product documentation
- Assembly instructions
- Troubleshooting guides
Popular Support Topics
Quick answers to your most common questions about our office products and services
How do I place a bulk order for my business?
Business customers can place bulk orders through our Business Portal or by contacting our sales team directly at 1-800-555-2345. We offer volume discounts starting at orders of $500 or more.
Can I save items for future ordering?
Yes, create an account and use the "Save for Later" feature to build lists of frequently ordered items. Business accounts can also create multiple order templates for different departments.
How do I check product availability?
Product availability is displayed in real-time on each product page. You can also check stock levels at specific locations by entering your zip code in the availability checker.
What shipping options do you offer?
We offer Standard (3-5 business days), Express (2 business days), and Next Day shipping options. Business accounts with recurring orders can set up custom delivery schedules.
How do I track my order?
Tracking information is automatically sent to your email once your order ships. You can also track orders in your account portal under "Order History" or by entering your order number on our tracking page.
Do you offer free shipping?
We offer free standard shipping on orders over $50. Business accounts with volume purchasing may qualify for free expedited shipping based on order value and account tier.
What is your return policy?
We offer a 30-day satisfaction guarantee on most items. Products must be in original condition with packaging. Some furniture and custom items have specific return restrictions noted on the product page.
How do I start a return?
Log into your account, go to "Order History," select the order containing the item, and click "Return Items." Follow the prompts to generate a return label. Business accounts can contact their account manager.
How long do refunds take to process?
Once we receive your return, refunds are processed within 3-5 business days. Credit card refunds may take an additional 2-5 business days to appear on your statement, depending on your bank.
How do I set up a business account?
You can apply for a business account online through our Business Solutions page. We'll need your company information, tax ID, and purchasing contact details. Approvals typically take 1-2 business days.
What are the benefits of a business account?
Business accounts receive volume discounts, dedicated account management, flexible payment terms, detailed spending reports, and the ability to set up department-specific ordering permissions.
Can I set spending limits for employees?
Yes, business account administrators can set up department budgets, individual purchase limits, and approval workflows through the Business Portal. This helps control spending while providing necessary supplies.
Product Resources
Access comprehensive documentation for our office products and procurement services.
