HP Drivers & Support
Printers, scanners, and multifunction devices
Visit HP SupportGuide to finding, downloading, and installing drivers for your office equipment
Device drivers are essential software components that allow your computer to communicate with hardware devices like printers, scanners, and other office electronics. This guide provides general information on finding, downloading, and installing drivers for products purchased from Office Elements.
Device drivers are specialized software programs that allow your computer's operating system to communicate with hardware devices. They translate general commands from the operating system into specific instructions that the hardware understands.
Keeping device drivers updated provides several benefits:
Driver Type | Description | Best For |
---|---|---|
Basic Drivers | Provide essential functionality with minimal features | Quick setup, minimal disk space, troubleshooting |
Full-Feature Drivers | Include all device capabilities and additional software | Accessing all features, scanning utilities, advanced options |
Universal Print Drivers | Support multiple printer models from the same manufacturer | Enterprise environments, managing multiple devices |
Operating System Built-in Drivers | Included with Windows, macOS, or Linux | Basic functionality when manufacturer drivers aren't available |
Before searching for drivers, gather the following information:
Issue | Possible Causes | Solutions |
---|---|---|
Installation fails or freezes | Incompatible driver, software conflicts, insufficient permissions | Restart computer, run installer as administrator, check for OS compatibility |
Device not detected after installation | Connection issues, incompatible driver, USB port problems | Try different USB port, check cable, reinstall driver, restart device |
"Driver not found" error | Incorrect driver for model/OS, corrupted download | Verify exact model number, redownload driver, check OS compatibility |
Device works but with limited functionality | Basic driver installed instead of full-feature driver | Install full-feature driver package from manufacturer |
Blue screen or system crash | Driver conflicts, hardware issues, corrupted files | Boot in safe mode, uninstall driver, try older driver version |
Create backups of working drivers before updating:
For business environments with multiple devices:
If you need additional assistance with driver downloads or installation:
Please have your order number and product model available when contacting customer support.