General warranty guidance for Office Elements furniture products
Warranty Overview
Office Elements stands behind the quality and craftsmanship of our office furniture products. This document provides general information about our warranty policies and procedures. For specific warranty details related to your purchase, please refer to the warranty card included with your product or your purchase receipt.
Important: To maintain your warranty coverage, you must follow all assembly, usage, and care instructions provided with your product. Improper use, assembly, or care may void your warranty.
Standard Warranty Coverage
Coverage Periods by Product Category
Product Category
Standard Warranty Period
Extended Warranty Available
Executive Desks and Workstations
5 years
Up to 10 years
Standard Desks and Tables
3 years
Up to 7 years
Executive Office Chairs
5 years on frame, 3 years on mechanisms
Up to 7 years
Task/Operator Chairs
3 years on frame, 2 years on mechanisms
Up to 5 years
Upholstery (all seating)
1 year
Up to 3 years
Filing Cabinets and Storage
7 years
Up to 10 years
Cubicles and Partition Systems
5 years
Up to 10 years
Accessories
1 year
Not available
Tip: Register your product online within 30 days of purchase to extend your standard warranty by an additional 6 months at no cost.
What Is Covered
Our standard warranty covers defects in materials and workmanship that occur under normal use. Specifically, this includes:
Structural Components: Frames, welds, mechanisms, and load-bearing elements
Moving Parts: Drawer slides, casters, height adjustment mechanisms, and levers
Finishes: Surface treatments including paint, laminate, and veneer (against peeling, cracking, or blistering)
Hardware: Screws, bolts, hinges, and connectors
Electronics: Motors, control panels, and wiring in powered furniture (separate from the standard furniture warranty)
Premium Warranty Benefits
For our Business Account customers who purchase premium furniture lines, additional warranty benefits include:
On-site service for qualifying repairs
Expedited replacement parts
Advanced replacement option for qualifying situations
Our warranty does not cover damage or defects resulting from:
Improper Assembly: Failure to follow the assembly instructions provided with the product
Misuse or Abuse: Using the product in a manner inconsistent with its intended purpose
Unauthorized Modifications: Any alterations or modifications not performed by authorized Office Elements personnel
Environmental Factors: Exposure to extreme temperatures, moisture, or sunlight beyond normal indoor office conditions
Normal Wear and Tear: Expected degradation from regular use
Commercial Use of Residential Products: Using residential-grade furniture in commercial settings
Damage During Transport: If not reported within 48 hours of delivery (see "Delivery Inspection" section)
Color Variations: Natural variations in wood grain, leather, or fabric
Customer's Own Materials (COM): Fabrics or materials provided by the customer
Warning: Exceeding the specified weight capacity for any furniture item will immediately void the warranty for that item.
Delivery Inspection
To ensure warranty coverage for any shipping-related damage:
Inspect all packaging: Before signing for delivery, check for visible damage to the packaging
Note any damage: If damage is visible, note it on the delivery receipt
Unpack promptly: Unpack and inspect all items within 48 hours of delivery
Report damage: Contact our customer service department with photos and your order number within 48 hours of delivery if you discover any damage
Important: Failure to report shipping damage within 48 hours of delivery may result in denial of your claim.
How to File a Warranty Claim
Preparation
Before contacting customer service, please have the following information ready:
Original order number or receipt
Product model name and/or number
Date of purchase
Detailed description of the issue
Photos clearly showing the problem
Filing Process
Contact Customer Service: Call 1-800-555-1234 or email [email protected]
Initial Assessment: Our team will review your information and may ask for additional details or photos
Claim Decision: Within 5 business days, we will inform you if your claim is approved, denied, or requires further inspection
Resolution: Depending on the issue, we will arrange for repair, replacement parts, or product replacement
Tip: For faster processing, submit your warranty claim through our online portal at office-elements.com/warranty
Warranty Resolution Options
Repair
For most structural or mechanical issues, our first approach is to repair the product:
Minor repairs may be completed by the customer with provided parts and instructions
Major repairs will be handled by authorized service technicians
Premium and Business Account customers may qualify for on-site repair service
Replacement Parts
When only a component needs replacement:
Parts will be shipped within 5-10 business days
Installation instructions will be provided
Video tutorials for common replacements are available on our website
Product Replacement
If a product cannot be repaired:
A like-for-like replacement will be provided if the same model is available
If the model has been discontinued, a comparable replacement will be offered
Replacement products carry the remainder of the original warranty or 90 days, whichever is longer
Refunds
In rare cases where repair or replacement is not possible:
A prorated refund may be issued based on the age of the product
The refund will be issued in the original form of payment when possible
Store credit may be offered as an alternative with additional value
Extended Warranty Options
Protect your investment beyond the standard warranty period with our extended warranty programs:
Plan Level
Additional Coverage
Price
Basic Extension
Extends original warranty by 2 years
10% of product purchase price
Premium Protection
Extends original warranty by 3-5 years + accidental damage protection
15% of product purchase price
Business Complete
Extends to 10 years + on-site service + priority support
20% of product purchase price
Extended warranties must be purchased within 30 days of the original product purchase. Contact your sales representative or customer service for details.
Transferring Warranty Coverage
If you sell or transfer ownership of your Office Elements furniture:
Standard warranty coverage may be transferred to the new owner
Extended warranty coverage is non-transferable
To transfer warranty coverage, the new owner must contact customer service with:
Original purchase information
Proof of transfer (bill of sale, transfer agreement, etc.)
New owner contact information
Commercial vs. Residential Use
Office Elements products are categorized for either commercial or residential use:
Commercial-grade products: Designed for business environments with higher usage demands
Full warranty applies in commercial settings
May be used in residential settings with full warranty coverage
Residential-grade products: Designed for home office or light use
Full warranty applies in residential settings
Warranty is limited to 1 year when used in commercial settings
Product descriptions on our website and in our catalog clearly indicate whether items are commercial or residential grade.
International Warranty Coverage
For products purchased in one country and used in another:
Warranty coverage remains valid according to the terms in the country of purchase
Service options may be limited in countries where Office Elements does not have service partners
Customer may be responsible for shipping costs to return products to the country of purchase
International Business Account customers should contact their account manager for specific warranty arrangements
Warranty FAQs
Q: How do I know when my warranty begins?
A: Your warranty period begins on the date of delivery, not the date of purchase. Keep your delivery receipt as proof of this date.
Q: Can I purchase an extended warranty after the initial 30-day window?
A: Extended warranties are generally only available within 30 days of purchase. Contact customer service for exceptions and special circumstances.
Q: Are floor models or clearance items covered by the same warranty?
A: Floor models and clearance items typically come with a reduced warranty period, which will be clearly stated on your receipt.
Q: What happens if a part is no longer available for my product?
A: If a part is discontinued, we will offer a suitable alternative part, repair solution, or in some cases, a product replacement.
Q: Does the warranty cover the cost of labor for repairs?
A: For items under warranty, labor costs for repairs performed by authorized service technicians are covered. DIY repairs using supplied parts do not include compensation for labor.
Getting Help
For additional warranty information or assistance: